Customer interface is paramount Modularisation and customer interface When it comes to modularisation, the customer interface is of paramount importance. New players are keen to take over these interfaces and become the primary points of contact for clients. In corporate banking, the procure-to-pay cycle is a prominent example: search platformsRead More →
MODULARISATION OF FINANCIAL SERVICES THE BASIC PATTERN: MODULARISATION OF FINANCIAL SERVICES The described drivers of change have – to various extents – been affecting all industries for a number of years. This has already led to significant structural changes in several sectors such as automotive and energy. One basic patternRead More →
DRIVERS OF CHANGE DRIVERS OF CHANGE – NOT ONLY FOR BANKS The big changes of today do not stop short of the German banking market. The underlying drivers can be clearly identified: technology and innovation, customer behaviour and demand, politics and regulations as well as macro-economic and socio-economic developments shapeRead More →
Global technology companies International technology companies: Global technology companies, which can revolutionise direct access to banking products through their globally established customer platforms (e.g. Alibaba, Amazon, Facebook, Google, PayPal and others), make up the prospectively most important new group of competitors for German banks. This group also includes marketplaces, comparisonRead More →
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